Platinum Services

We believe that the key to a successful project implementation lies in a deep understanding of your business, expert product knowledge, and strong alignment and communication between your team and your implementation partner.
Our approach is to work closely with your project and implementation teams, bridging the gap from initial requirement gathering all the way through to project go-live.

Champion Services

Sometimes, projects encounter unforeseen challenges that can lead to setbacks or failures, leaving the implementation in disarray.

Our experts excel at navigating these unique and complex situations, helping your organization get the project back on track for a smooth and successful implementation.

Implementation Services

We provide comprehensive end-to-end project implementation services tailored to your needs.

Our expert consultants collaborate closely with your team to define and execute a customized implementation plan, ensuring a seamless and successful rollout.

Comprehensive
Risk Mitigation

Project managers are the backbone of successful project implementations. We believe that an effective project manager must possess not only typical project management skills but also a strong understanding of business, product, and technical aspects.
Our seasoned experts, with a proven track record of success, swiftly grasp project requirements, scope, and challenges, ensuring a seamless execution of the project.

Testing Services

The purpose of testing is to ensure that the product build meets all requirements. A solid testing strategy, effective tools, and a skilled testing team are essential for delivering a highly usable, sustainable, and bug-free product.
Our exceptional testing team, equipped with the right blend of attitude and aptitude, will help you create a flawless product.

OCM and Training Services

Organizational Change Management (OCM) facilitates an organization’s transition from its current state to a desired future state with minimal disruption.
Our exceptional OCM team is dedicated to educating and training your users to embrace, adopt, and sustain the new processes and systems being implemented.

Why Choose ZitaTech?

We collaborate with your team to define the best approach and guide them through every phase of OCM. Our OCM experts will help you articulate changes to your processes and develop strategies for effectively adopting and embracing those changes.
We accomplish this through a customized blend of proven methodologies and deliverables, including:

  • Identifying change objectives and priorities
  • Establishing a program management framework
  • Conducting stakeholder assessments and providing leadership coaching
  • Performing impact assessments and measuring program effectiveness
  • Developing project strategies and communication plans
  • Offering customized workshops and training sessions, including Train-the-Trainer and End User training
  • Creating content such as user guides, training packets, videos, newsletters, and more
  • Training technical, functional, and support teams

With ZitaTech, you can ensure a smooth transition and successful adoption of new processes and systems.

Hyper-Care and Support Services

We believe that effective hyper-care and support preparation should begin well before the project goes live. Establishing a clear distinction between hyper-care and ongoing support is essential for a smooth transition from the project team to the support team.
We prepare and train your deployment, IT, and business support teams, ensuring your organization is equipped to manage post-hyper-care challenges effectively.

Key Focus Areas:

  • Business Readiness / Issues & Gaps
  • Transitioning Changes to Production
  • End-to-End Testing in Quality Assurance
  • Root Cause Analysis and Resolution
  • Reviewing Issues and Design Gaps
  • Educating and Training Business Users
  • Training Technical Support Teams
  • Developing a Regression Testing Suite

With ZitaTech’s Hyper-Care and Support Services, your organization will be fully prepared to address any challenges that arise after the project goes live, ensuring a seamless operational experience.